“EMERGENCY ASSISTANCE IS NOT AVAILABLE THROUGH THIS WEBSITE – DIAL 911 ON YOUR PHONE IF YOU NEED HELP”

9-1-1 Mission Statement

Lackawanna County Department of Emergency Services working with our Municipal Partners, established and maintains an Enhanced 9-1-1 communications system as the primary emergency access portal for public safety services to citizens and visitors to Lackawanna County

About 9-1-1

The Lackawanna County EMERGENCY COMMUNICATIONS CENTER (ECC) is the designated 9-1-1 Center for dispatching emergency medical services within Lackawanna County, as approved by the Lackawanna County Commissioners.

The Lackawanna County Department of Emergency Services (LCDES) is operated and maintained by the Lackawanna County Board of Commissioners. Staffed by professional Public Safety Telecommunicator/Emergency Medical Dispatchers (PST’s), the LCDES provides emergency dispatch and communication services for police, fire, rescue and emergency medical services throughout Lackawanna County, as well as for County and Municipal Emergency Management Agency (EMA) operations.

---

Text-to-911

Text-to-911 is a service that allows the public to send a text message to 911. Just as in a voice call, the 911 telecommunicator will continue to ask more questions about your emergency – confirming your location, the people involved, and any other details that are important to responders.

How to Send a 911 Text Message

• Step 1:  Create a new text message or conversation
• Step 2:  Type 911 in the "To" or "Recipient" field
• Step 3:  Describe your location: Include the address and municipality (township or borough)
• Step 4:  Describe the situation: Include what type of emergency help is needed
• Step 5:  Send the text message

Important Notes About Texting 911

Text-to-911 is an important tool to enhance communications with the public in an emergency, but it has many limitations. It's important to keep these things in mind:

• A text or data plan is required to place a text to 911.
• Text-to-911 conversations cannot include more than one person. Do not send your emergency text to anyone other than 911.
• Do not use abbreviations or emojis.
• Voice calls are real-time communication and Text-to-911 is not. As with all text messages, text messages to 911 may take longer to receive, may get out of order, or may not be received at all.
• 911 call takers will not be able to hear any background noise that could help with assisting during the emergency.
• Location information will be limited to the cell tower that your cell phone is communicating through. A 911 telecommunicator won't automatically know where you are.

---

Administrative Telephone
DO NOT USE THESE NUMBERS TO REPORT AN EMERGENCY OR REQUEST EMERGENCY ASSISTANCE. DIAL 9-1-1

Voice: 570-307-7300 | Fax: 570-307-7321

Administrative Contacts

Anna Kearney, MSAG Supervisor Phone: 570-307-7303 Fax 570-307-7321 E-mail: Contact Me

Jerry Beilman, GIS Supervisor Phone: 570-307-7356 Fax 570-307-7321 E-mail: Contact Me

Catrina Bauer, CAD Supervisor  Phone: 570-307-7308 Fax 570-307-7321 E-mail: Contact Me

Harold Murphy, Training/QA Supervisor Phone: 570-307-7309 Fax: 570-307-7321 E-mail: Contact Me

Document Center

The Document Center provides easy access to public documents. Click on one of the categories below to see related documents or use the search function.

Search for file name:

Categories always sorted by seq (sub-categories sorted within each category)
Documents sorted by HEADER in Descending Order within category

RESET

News9 documents

• Arson is a Community Problem; Awareness is Key and Everyone Can Help
  document Header Arson is a Community Problem; Awareness is Key and Everyone Can Help
• FEMA and FCC to Conduct Nationwide Emergency Alert System Test
  document Header FEMA and FCC to Conduct Nationwide Emergency Alert System Test
• Pennsylvanians Encouraged to Learn How to Prepare for Emergencies with 30 Days/30 Ways
  document Header Pennsylvanians Encouraged to Learn How to Prepare for Emergencies with 30 Days/30 Ways
• SBA Economic Injury Disaster Loans Dead Line Updates
  document Header SBA Economic Injury Disaster Loans Dead Line Updates
• Spring Thaw Prompts Fire Safety Tips from State Fire Commissioner
  document Header Spring Thaw Prompts Fire Safety Tips from State Fire Commissioner
• USDA to Provide $150 Million in Grant to Help Rural Communities Affected by Natural Disasters
  document Header USDA to Provide $150 Million in Grant to Help Rural Communities Affected by Natural Disasters
• Wolf Administration and Local Leaders Discuss How Restore Pennsylvania will Benefit Disaster Survivors
  document Header Wolf Administration and Local Leaders Discuss How Restore Pennsylvania will Benefit Disaster Survivors
• Wolf Administration and Local Leaders Highlight Restore Pennsylvania Potential for Future Severe Weather Victims
  document Header Wolf Administration and Local Leaders Highlight Restore Pennsylvania Potential for Future Severe Weather Victims
• Wolf Administration Encourages Preparing for Spring and Summer Flooding
  document Header Wolf Administration Encourages Preparing for Spring and Summer Flooding

Enfermedad del Coronavirus (COVID‑19)27 documents

• Case Contact (Spanish)
  document Header Case Contact (Spanish)
• CDC – Pgina principal de la enfermedad del coronavirus 2019 (COVID-19)
  document Header CDC – Pgina principal de la enfermedad del coronavirus 2019 (COVID-19)
• Como Hacerse la Prueba del COVID-19
  document Header Como Hacerse la Prueba del COVID-19
• Coronavirus
  document Header Coronavirus
• Coronavirus Fact Sheet translation (Spanish)
  document Header Coronavirus Fact Sheet translation (Spanish)
• Coronavirus Self Monitoring and Social Distancing (Spanish) Auto Controlar Y Practicar Distancia Social
  document Header Coronavirus Self Monitoring and Social Distancing (Spanish) Auto Controlar Y Practicar Distancia Social
• Coronavirus Testing Help (Spanish)
  document Header Coronavirus Testing Help (Spanish)
• Coronavirus, or COVID-19 – When to call 911 for Emergencies (Spanish) Cundo llamar al 911 para emergencias
  document Header Coronavirus, or COVID-19 – When to call 911 for Emergencies (Spanish) Cundo llamar al 911 para emergencias
• COVID19 PPE fact sheet (Spanish)
  document Header COVID19 PPE fact sheet (Spanish)
• Essential Businesses Fact Sheet translation (Spanish)
  document Header Essential Businesses Fact Sheet translation (Spanish)
• Fact Sheet – COVID-19 Mental Health (Spanish)
  document Header Fact Sheet – COVID-19 Mental Health (Spanish)
• Governor's Advisory Commission on Latino Affairs Encourages Latino Community to Keep Safe During the COVID-19 Pandemic
  document Header Governor's Advisory Commission on Latino Affairs Encourages Latino Community to Keep Safe During the COVID-19 Pandemic
• Homemade Mask fact sheet (Spanish)
  document Header Homemade Mask fact sheet (Spanish)
• How do I prepare for Coronavirus, or COVID-19? (Spanish) Preparando Para la Propagacion de la Enfermedad del Covid-19
  document Header How do I prepare for Coronavirus, or COVID-19? (Spanish) Preparando Para la Propagacion de la Enfermedad del Covid-19
• How to Make a Mask (Spanish)
  document Header How to Make a Mask (Spanish)
• La enfermedad del coronavirus 2019 (COVID-19) y usted
  document Header La enfermedad del coronavirus 2019 (COVID-19) y usted
• PA Dept of Health COVID19 Pregnancy Fact Sheet (Spanish)
  document Header PA Dept of Health COVID19 Pregnancy Fact Sheet (Spanish)
• PA Dept of Health Multilingual Resouces
  document Header PA Dept of Health Multilingual Resouces
• PA Dept. of Health COVID-19 Guidance on Breastfeeding (Spanish)
  document Header PA Dept. of Health COVID-19 Guidance on Breastfeeding (Spanish)
• PA DOH COVID-19 Guidance for Essential Businesses (Spanish)
  document Header PA DOH COVID-19 Guidance for Essential Businesses (Spanish)
• Perseverar PA PROGRAMA DE ASESORAMIENTO EN EL MARCO DE LA CRISIS POR LA COVID-19
  document Header Perseverar PA PROGRAMA DE ASESORAMIENTO EN EL MARCO DE LA CRISIS POR LA COVID-19
• Qu hacer en caso de enfermarse con el coronavirus 2019 (COVID-19)?
  document Header Qu hacer en caso de enfermarse con el coronavirus 2019 (COVID-19)?
• SBA Offers Disaster Assistance to Pennsylvania Small Businesses Economically Impacted by the Coronavirus (COVID-19) (Spanish) La SBA ofrece asistencia en caso de desastre a las pequeas empresas de Pennsylvania afectadas econmicamente por el Coronavirus (COVID-19)
  document Header SBA Offers Disaster Assistance to Pennsylvania Small Businesses Economically Impacted by the Coronavirus (COVID-19) (Spanish) La SBA ofrece asistencia en caso de desastre a las pequeas empresas de Pennsylvania afectadas econmicamente por el Coronavirus (COVID-19)
• Self Testing (Spanish) Gua de referencia rpida de auto-infeccin nasal
  document Header Self Testing (Spanish) Gua de referencia rpida de auto-infeccin nasal
• Talking to Kids (Spanish)
  document Header Talking to Kids (Spanish)
• Types of Masks (Spanish)
  document Header Types of Masks (Spanish)
• WIC Factsheet (Spanish)
  document Header WIC Factsheet (Spanish)

Coronavirus Information for Schools, Colleges and Universities3 documents

• Coronavirus Fact Sheet for Colleges and Universities
  document Header Coronavirus Fact Sheet for Colleges and Universities
• Coronavirus Fact Sheet for K-12
  document Header Coronavirus Fact Sheet for K-12
• Coronavirus Fact Sheet for Pre-K
  document Header Coronavirus Fact Sheet for Pre-K

Coronavirus Information for Healthcare Facilities2 documents

• Coronavirus Information for Healthcare Facility Employees
  document Header Coronavirus Information for Healthcare Facility Employees
• Coronavirus Information for Healthcare Facility Patients
  document Header Coronavirus Information for Healthcare Facility Patients

Coronavirus Information for First Responders2 documents

• COVID-19 Safety for EMS Providers
  document Header COVID-19 Safety for EMS Providers
• May is Mental Health Awareness Month!
  document Header May is Mental Health Awareness Month!

Latest Coronavirus News Archives20 documents

• CDC Guidance for Getting your Mass Gatherings or Large Community Events Ready for Coronavirus Disease 2019
  document Header CDC Guidance for Getting your Mass Gatherings or Large Community Events Ready for Coronavirus Disease 2019
• Center for Disease Control
  document Header Center for Disease Control
• Coronavirus Public Health Terminology
  document Header Coronavirus Public Health Terminology
• Coronavirus Returning Traveler Information
  document Header Coronavirus Returning Traveler Information
• Coronavirus Self Monitoring and Social Distancing
  document Header Coronavirus Self Monitoring and Social Distancing
• Coronavirus, or COVID-19 Information for At-Risk Individuals
  document Header Coronavirus, or COVID-19 Information for At-Risk Individuals
• COVID-19 Testing Factsheet
  document Header COVID-19 Testing Factsheet
• COVID-19 Updates and Resources for Counties
  document Header COVID-19 Updates and Resources for Counties
• Grocery Stores Delivery List
  document Header Grocery Stores Delivery List
• How do I prepare for Coronavirus, or COVID-19?
  document Header How do I prepare for Coronavirus, or COVID-19?
• How to Get Tested for COVID-19
  document Header How to Get Tested for COVID-19
• Non-Life Sustaining Businesses List (Updated 3/23)
  document Header Non-Life Sustaining Businesses List (Updated 3/23)
• PA DCED Life-Sustaining Business Frequently Asked Questions (Updated 3/24)
  document Header PA DCED Life-Sustaining Business Frequently Asked Questions (Updated 3/24)
• PA DCED Life-Sustaining Business Frequently Asked Questions (Updated 5/7)
  document Header PA DCED Life-Sustaining Business Frequently Asked Questions (Updated 5/7)
• Pennsylvania Department of Health
  document Header Pennsylvania Department of Health
• Protect Yourself From Coronavirus Scams and Fraud
  document Header Protect Yourself From Coronavirus Scams and Fraud
• Substance Abuse and Mental Health Administration Disaster Distress Helpline
  document Header Substance Abuse and Mental Health Administration Disaster Distress Helpline
• Substance Abuse and Mental Health Administration Tips for Social Distancing, Quarantine and Isolation
  document Header Substance Abuse and Mental Health Administration Tips for Social Distancing, Quarantine and Isolation
• Tornado Sheltering Guidelines during the COVID-19 Pandemic
  document Header Tornado Sheltering Guidelines during the COVID-19 Pandemic
• World Health Organization
  document Header World Health Organization